If your card is lost or stolen, or you think someone used it without your permission, lock it and request a replacement as soon as you can. Here’s how to do that directly from your account.
Step 1: Lock your card
Locking your card stops any new charges immediately while you complete the next step.
Select Cards.
Select Lock Card beneath the card you want to lock.
Select a reason and Lock Card.
Step 2: Request a replacement
Requesting a new card cancels your old one and issues a replacement.
Select Cards.
Select Request New Card beneath the physical or virtual card you want to replace.
Select “lost” or “stolen” as your reason and Request Card.
Just want to lock it for now?
That's okay too. Locking alone stops any new charges without canceling your card, so you can search for it before deciding whether you need a replacement.
Virtual card delivery timelines
Virtual cards are issued as soon as they’re created, with no mailing required.
Physical card delivery timelines
New physical cards typically take 7-10 business days to be delivered.
Unauthorized charges
Already see charges you didn't make? To dispute a transaction with a merchant, see “Dispute a transaction.”