Administrators log in to Health Wallet directly at https://inspira.healthwalletmanager.com/.
Members will log in at https://inspira.healthwalletbenefits.com.
First-time member login
New members receive a welcome email with a unique link to claim their account. This link walks them through:
Verifying their identity
Setting up their login credentials
Setting up two-step verification (required on every login going forward)
Member lost their welcome email, or the link has expired?
They can request a new link directly from the login page, or click on https://inspira.healthwalletbenefits.com/claim-account/enter-email
A few things to know:
Welcome email links are valid for 3 days
Self-requested links are valid for 24 hours
Each link can only be used once
First-time administrator login
New administrators receive a welcome email with a link to create their password. Unlike member accounts, administrator accounts do not need to be claimed. You may also begin by going to the login page directly and clicking on "reset my password", then following the directions for resetting your password below.
Not able to locate a welcome email?
Members and administrators both receive welcome emails when added. If you or a member cannot locate this email, here are a few things to check:
Look in the spam or junk folder
If the member used their work email, the employer's email system may be blocking an unfamiliar sender domain. This may need to be fixed within your system.
If you are an administrator, search your email for the subject "Your administrator account is ready." If you have not received this email, make sure that you've been properly added as an administrator for your organization.
Trouble logging in?
If you can't log in, here are a few things to check:
Make sure you're using the correct email and password
Confirm two-step verification is completing successfully
If you've forgotten your password, see "Resetting your password" below
Resetting passwords
Members can reset their password at https://inspira.healthwalletbenefits.com/password-reset-prompt or by clicking "reset my password" on the login screen.
You can reset your administrator password at https://inspira.healthwalletmanager.com/password-reset-prompt or by clicking on "reset my password" on the administrator login screen.
Once you or the member are on the password reset screen, you will:
Enter your email
Follow the instructions sent to your email to complete the reset
Don't see the email right away?
No worries, it can take a few minutes to arrive. Each time you request a new link, it replaces the one before it, so requesting too many in a row, can leave you in a loop, always waiting on a link that's already been replaced. Give it a few minutes, then check your email before requesting another.
Need additional assistance?
Contact our support team!